Privacy policy

Information we collect

• Order information: name, email address, phone number, shipping address and order contents.
• Payment information: card details are entered directly into Stripe, our payment processor. We never see or store full card numbers.
• Device and usage information: pages viewed, referring site, browser and approximate location, collected through cookies and similar technologies.

How we use it

• To process payments, fulfil orders and send order updates.
• To provide customer support and handle returns or refunds.
• To measure and improve our website and advertising performance.

Cookies and advertising

We use cookies and the Meta (Facebook) pixel to understand how visitors use the store and to measure the results of our advertising. These tools may record events such as page views, product views, add-to-cart actions and completed purchases. You can control cookies through your browser settings and manage ad personalisation in your Meta account settings.

Who we share it with

We share only what is necessary with service providers who help us run the store: Shopify (orders and fulfilment), Stripe (payments) and Meta (advertising measurement). We do not sell your personal information.

Data retention

Order records are kept for as long as required for accounting and legal purposes. You may request access to, correction of, or deletion of your personal data at any time.

Contact

For any privacy request, email yorda@shopyorda.com.